Maintain eye contact to show you're actively listening
Use empathetic phrases like "That sounds difficult" or "I understand"
Avoid medical jargon - use language the patient can understand
Acknowledge the patient's feelings before moving to the next topic
Give the patient time to finish speaking before asking follow-up questions
Use signposting: "Now I'd like to ask about your past medical history"
Build rapport early with a warm greeting and introduction
Show empathy when the patient shares concerning symptoms
Ask for permission before moving to sensitive topics
Use open body language to appear approachable
Paraphrase what the patient says to show you understand
Thank the patient for sharing difficult information
Use a calm, professional tone throughout the interaction
Respect the patient's pace - don't rush through questions
End sections with "Is there anything else about [topic] you'd like to share?"